Download gratuito del volume "Party directed mediation"

All'indirizzo http://www.cnr.berkeley.edu/ucce50/ag-labor/7conflict/ è possibile scaricare GRATUITAMENTE il volume dal titolo "Party-Directed Mediation: Helping Others Resolve Differences", di Gregorio Billikopf, dell'Università della California. 

Il volume tratta il tema della mediazione nei conflitti nei posti di lavoro.

Riporto l'indice:

Part I - Introduction

Chapter 1 - Party Directed Mediation Model Overview

Part II - Pre-Caucus

Chapter 2 - Empathic Listening

Chapter 3 - Coaching During the Pre-Caucus

Chapter 4 - Interpersonal Negotiation Skills

Part III - Joint Session

Chapter 5 - Mediating the Joint Session

Part IV - Mediation Case Study

Chapter 6 - Intoducing Nora and Rebecca

Chapter 7 - Rebecca's first pre-caucus

Chapter 8 - Nora's first pre-caucus

Chapter 9 - Rebecca's second pre-caucus

Chapter 10 - Nora's second pre-caucus

Chapter 11 - The Joint Session At Last

Part V - Preventive Mediation

Chapter 12 - Negotiated Performance Appraisal

Chapter 13 - Negotiated Performance Appraisal Clips

Buona lettura!

Stefano